Handling customer is most essential part of a business cycle. The customer really wants benefits from the product, better price negotiation good service reliability and quality. Understanding customer needs, fulfilling their requirements and offering best service are the major role to handle customers. A better service offered will help in customer retention and increases customer loyalty and automatically improves the business profits.
Listen to the customer to understand what the requirement is and how the requirement could be fulfilled; the customers may be polite or angry but the employee should be empathetic, genuine speech, correct address(sir/madam), tone and a smiling face is always acceptable. The regular interactions have to be maintained for the increment of customer loyalty, the time delay will utterly irritate the customers so manage the time and if the time delay is unavoidable then apologize for the delay this attitude for sure bring down their temper.
Never start a sentence with a negative word “No” to the customers, to explain your product choose a confidential tone and if comes with an unpleasant news use low tone. Give individual attention for the difficult customers. If the customer is impressed he/she will automatically build a rapport and will be ready to lend theirs hears to listen to you to know more about the product and shows interest to buy your product and also invites the people to your step, this automatically increase your business.
Automation zone handle the customers with empathy and concentrates mainly on customers satisfaction.